Terms of Service

1. Who these Terms are between

1.1 The Lawnise service (the "Service") is provided by Lawnise Malaysia Sdn. Bhd. (Company No. 202501046610 (1648018-K)), Level 28, The Garden South Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia ("Lawnise", "we", "us"). The Lawnise software, brand and other intellectual property are owned by Lawnise Holdings Pte. Ltd. (Company No. 202550768D), Singapore, and licensed to Lawnise Malaysia Sdn. Bhd. to provide the Service.

1.2 The "Customer" is the organisation that holds the Lawnise account. These Terms are an agreement between Lawnise and the Customer. The person who creates the account or accepts these Terms confirms that they are authorised to bind the Customer. The Service is offered to organisations, not to individuals acting for personal purposes.

1.3 "Users" are the people the Customer allows to use the Service (members, administrators and reviewers). Users act for the Customer and must follow these Terms and the Acceptable Use Policy; payment, indemnity and dispute obligations belong to the Customer, not to individual Users.

1.4 These Terms apply once the Customer accepts them in the sign-up or acceptance step, or signs an order or enterprise agreement that refers to them.

2. The Service

Lawnise is an independent evaluator for AI in use. Depending on the Customer's plan and settings, the Service lets the Customer:

Features vary by plan and may be switched on or off by the Customer's administrators. We may change or improve the Service. If a change materially reduces a paid feature the Customer relies on, we will give reasonable advance notice where we can.

3. Results are advisory

Lawnise results — including findings, verification receipts, scores, incidents, reports and suggested actions — are advisory evidence to support the Customer's own review. They are produced by automated methods, including AI models, and can be incomplete or wrong. They are not certification, not legal, regulatory, compliance or other professional advice, and not permission to publish or act. The Customer remains responsible for its decisions, for what its AI systems say and do, and for complying with the laws and rules that apply to it. Lawnise does not control what any third-party AI engine says and does not guarantee that a particular answer will be captured.

4. Accounts and access

4.1 The Customer must keep account information accurate and make sure Users keep their sign-in details confidential. The Customer is responsible for activity under its account, including by AI applications it or its Users connect.

4.2 Administrators control Users, roles and organisation settings. Project roles (owner, editor, viewer) decide what each User can see and change.

4.3 Users must be at least 18 years old.

4.4 We may suspend or restrict access (a) to protect the Service, other customers or the public, (b) where we reasonably suspect a breach of these Terms or the Acceptable Use Policy, or (c) for unpaid fees. Where reasonable, we will tell the Customer the reason first and give it a chance to fix the issue.

5. Credits, plans and fees

5.1 Credits. Many actions use credits. The credits an action uses are set by our published price list. Each action follows its own charging rule, shown in the Service; for example, a verification check is charged when at least one applicable rule was evaluated — including when it finds a problem — and is not charged when no rule could be evaluated. Credits are reserved when an action is admitted; the part not charged is released when the action settles.

5.2 Confirming paid actions. Before a one-off paid action runs, the Service shows its price or the most it can use and asks for confirmation — in Lawnise, or, where the Customer's settings allow, in the conversation with its connected AI application. Actions the Customer has scheduled or set to run automatically (for example scheduled monitoring) run under that authorisation without a separate confirmation each time, within the Customer's plan and limits.

5.3 Allowance. A plan includes a credit allowance for each billing period. Unused allowance does not carry over to the next period. A free allowance, where offered, starts when the User's email address is verified and may be changed or withdrawn.

5.4 Subscriptions and renewal. Monthly subscriptions renew automatically for further months until cancelled. The Customer can cancel at any time; cancellation takes effect at the end of the current billing period. A signed order or enterprise agreement with its own term follows that term.

5.5 Fees and taxes. Fees are billed in advance through our payment provider, or by invoice under a signed order, and are exclusive of taxes, which the Customer pays where applicable.

5.6 No refunds. Fees and used credits are not refundable, except where the law requires otherwise or a signed order says otherwise. We may correct a billing error by an adjustment.

5.7 Price changes. We will give at least 30 days' notice of an increase to a plan price or to the credits an action uses before it applies to the Customer. An action will not be charged above the maximum the Customer accepted for it; if a price has changed, the action may need fresh confirmation. We send these notices by email to the Customer's account administrators.

6. Customer content

6.1 "Customer Content" is content the Customer, its Users or its connected AI applications submit to the Service — for example drafts, documents, web page addresses, rule sets, brand facts, procedures, questions and settings.

6.2 The Customer keeps its rights in Customer Content. The Customer grants Lawnise a non-exclusive licence to host, copy, process, transmit and display Customer Content only to provide, secure and support the Service for the Customer, as described in our Privacy Policy, including sending it to the service providers on our Subprocessors page where needed for the action requested.

6.3 Results. As between the parties, the Customer may use the results the Service produces for it for any lawful purpose. Answers captured from public AI engines are third-party output: we provide them as evidence of what an AI engine said and do not grant or claim ownership of them, and AI-generated material may not be protected by intellectual-property rights.

6.4 The Customer confirms it has the rights, permissions and any notices or consents needed to submit Customer Content and to have it processed as described, including any personal data in it.

6.5 We may use de-identified, aggregated information about use of the Service (such as counts and performance measures) to operate and improve the Service. It does not identify the Customer or any person.

7. Connected AI applications

7.1 The Customer and its Users may connect a supported AI application (for example Claude, ChatGPT, Microsoft Copilot or Grok) to Lawnise. The application and its provider are chosen by the Customer, are not part of the Service, and are governed by their own terms and privacy policies. Connecting an application authorises it to act in Lawnise on the connecting User's behalf, within the projects and capabilities approved on the consent page. A connection can be removed at any time on the Connections page; this stops further access but does not remove anything the application's provider already holds.

7.2 Actions an application takes are recorded as taken through that application for the User who connected it. The Customer's settings decide whether changes an application proposes take effect directly or wait for a person's approval. A change a person approves is recorded as approved by that person. Where the Customer has chosen to let AI applications decide verdicts on findings directly, those verdicts are recorded as made by the AI application, not by a person, and a confirmed finding can then appear in the Customer's reports without a person reviewing it. The Customer is responsible for choosing these settings.

8. Lawnise's rights

The Service, its software, methods, the rule-set libraries Lawnise supplies, documentation and the Lawnise brand are owned by Lawnise Holdings Pte. Ltd. or its licensors. Rule sets, facts and other content the Customer creates remain Customer Content. Subject to these Terms and payment of fees, Lawnise grants the Customer a non-exclusive, non-transferable right for its Users to use the Service for the Customer's internal business purposes during the subscription. Feedback may be used without obligation.

9. Confidentiality

9.1 Each party will keep the other's non-public information it receives under these Terms ("Confidential Information") confidential, use it only to perform or use the Service under these Terms, and protect it with at least reasonable care. Customer Content is the Customer's Confidential Information.

9.2 A party may share Confidential Information with its employees, affiliates, service providers and advisers who need it for these Terms and are bound by confidentiality obligations — for Lawnise, including the providers on our Subprocessors page and support staff who need access to help the Customer.

9.3 Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed, or is lawfully received from a third party without a duty of confidence.

9.4 A party may disclose Confidential Information if required by law or a court or regulator, after giving the other party prompt notice where lawful so it can seek protection.

9.5 These obligations continue for three years after these Terms end, and for as long as the information remains a trade secret or personal data.

10. Acceptable use, privacy and security

The Customer and its Users must follow the Acceptable Use Policy. Our Privacy Policy explains how we handle personal data, and our Security page describes how we protect the Service. Where we process personal data for the Customer under a separate data processing agreement, that agreement applies to that processing.

11. Availability

We work to keep the Service available and secure but do not promise that it will be uninterrupted or error-free. AI engines and providers the Service depends on may change, limit or stop their services, which can affect results or features.

12. Disclaimer

To the extent permitted by law, the Service and all results are provided "as is" and "as available", and we disclaim warranties that results are accurate or complete or fit for a particular purpose. This does not exclude any guarantee or right that cannot be excluded by law.

13. Limitation of liability

13.1 To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data, arising out of or in connection with these Terms or the Service.

13.2 Each party's total liability for all claims arising out of or in connection with these Terms or the Service is limited to the greater of (a) the fees the Customer paid for the Service in the 12 months before the event giving rise to the claim and (b) USD 100.

13.3 Sections 13.1 and 13.2 do not limit (a) liability for fraud or fraudulent misrepresentation, (b) liability for death or personal injury caused by negligence, (c) the Customer's obligation to pay fees, (d) the Customer's liability for deliberate or unlawful misuse of the Service, or for using it in breach of section 1 (Prohibited uses) of the Acceptable Use Policy, or (e) any liability that cannot be limited by law.

14. Indemnity

14.1 The Customer will defend Lawnise against any third-party claim, and pay the resulting amounts finally awarded or agreed in settlement, to the extent the claim arises from (a) Customer Content, including a claim that it infringes rights or was submitted without the necessary permission, or (b) use of the Service by the Customer, its Users or an AI application connected by them in breach of these Terms, the Acceptable Use Policy or the law.

14.2 Lawnise will (a) notify the Customer promptly of the claim, (b) let the Customer control the defence and settlement (the Customer may not settle a claim that admits fault by or imposes obligations on Lawnise without Lawnise's consent), and (c) give reasonable cooperation at the Customer's cost. The Customer is not responsible for a claim to the extent it is caused by Lawnise's breach of these Terms.

15. Term and termination

15.1 These Terms apply while the Customer uses the Service.

15.2 Either party may end these Terms if the other materially breaches them and does not fix the breach within 30 days of written notice. We may end a free account at any time with notice.

15.3 When the account ends, access stops. Our Privacy Policy explains what happens to data and how to ask for deletion.

15.4 Sections 3, 6.3, 8, 9, 12, 13, 14, 16 and 18, and any unpaid fees, survive termination.

16. Governing law and disputes

16.1 These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of Singapore.

16.2 Before starting arbitration, the parties will try to resolve a dispute by good-faith discussion for 30 days after written notice. This does not prevent either party from seeking urgent interim or injunctive relief from a court at any time.

16.3 Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English. The law governing this arbitration agreement shall be Singapore law.

16.4 Nothing in this section limits any right a party cannot waive under the law that applies to it, including the right to complain to a data-protection or other regulator.

16.5 A signed order or enterprise agreement may set a different governing law or forum; if it does, it prevails for that Customer.

17. Changes to these Terms

We may update these Terms. We will publish the new version with its effective date and a summary of changes. For material changes, we will email Customers at least 14 days before the changes apply to them; continuing to use the Service after that date means the Customer accepts them. New Customers accept the version in force when they sign up, and we record which version each person accepted at sign-up; later versions apply as described in this section, without a new acceptance step.

18. General

18.1 These Terms, any order or enterprise agreement and the policies they refer to are the entire agreement on their subject. If they conflict, a signed order or enterprise agreement prevails, then these Terms, then the policies.

18.2 The Customer may not assign these Terms without our consent; we may assign them to an affiliate or to a successor to our business, with notice. Neither party is liable for delay caused by events beyond its reasonable control. If a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver. No third party has rights under these Terms, except that Lawnise Holdings Pte. Ltd. may enforce section 8.

19. Contact

Support: support@lawnise.com · Legal and privacy: legal@lawnise.com · Contact